Background: Aga Khan Health Service, Pakistan (AKHS, P) runs one of the largest not-for-profit private healthcare systems in the country, with a focus on the regions of Gilgit-Baltistan, Khyber-Pakhtunkhwa, Punjab, and Sindh. Its core focus includes initiatives for hard-to-reach populations through services like outreach clinics, training of community midwives to provide low-cost health services in remote areas, screening for non-communicable diseases, and digital health solutions.

Job Summary: The Data Entry Operator is responsible for accurate and timely entry of hospital and patient-related data into registers, HMIS/DHIS systems, and electronic databases. The position ensures proper record management, reporting support, and data quality to assist hospital administration in planning, monitoring, and decision-making.

Aga Khan Health Service, Pakistan, is looking for a competent Data Entry Operator based at RHC Shagram, Upper-Chitral in Chitral Region. 

Key Responsibilities:

A. Data Entry and Record Management

• Enter patient and service delivery data into HMIS and DHIS and hospital information systems accurately.
• Maintain OPD, IPD, emergency, laboratory, pharmacy, and other departmental records as assigned.
• Update daily patient attendance, admissions, discharges, referrals, and treatment records.
• Ensure completeness and correctness of entered data by cross-checking registers and forms.

B. HMIS Reporting and Documentation

• Compile daily, weekly, and monthly reports as per HMIS & DHIS requirements.
• Support preparation of performance reports for hospital management and donors
• Maintain proper filing and storage of HMIS forms, registers, and reports.
• Assist in data consolidation from different departments for final submission.

C. Data Quality Assurance

• Verify accuracy of data received from different hospital departments.
• Identify missing or inconsistent information and coordinate with concerned staff for correction.
• Ensure data validation and follow data quality standards.
• Maintain data confidentiality and ensure safe handling of sensitive patient information.

D. Database and System Management

• Maintain electronic databases and ensure data is updated regularly.
• Backup hospital data and maintain proper record security.
• Ensure smooth functioning of computers, printers, and data systems; report technical issues promptly.
• Support installation and use of new data software and reporting tools when required.

E. Coordination and Communication

• Coordinate with doctors, nurses, paramedics, and department heads for timely collection of data.
• Provide support during audits, monitoring visits, and supervision by management or health department.
• Assist hospital management in retrieving data and preparing presentations or summaries.

F. Confidentiality and Professional Conduct

• Maintain strict confidentiality of patient and hospital information.
• Ensure secure handling of documents and restrict unauthorized access.
• Follow hospital policies, code of conduct, and safeguarding guidelines.
• Perform other duties assigned by supervisor related to record and data management.

G. Key Performance Indicators (KPIs)

• Accuracy and completeness of entered data.
• Timely submission of HMIS and hospital reports.
• Reduction in data errors and missing entries.
• Proper filing and retrieval of records.
• Support provided during audits and monitoring visits.
• Compliance with confidentiality and data protection standards

 Qualifications & Experience:

• Intermediate/Bachelor degree (preferred) in IT, Computer Science, Statistics, or relevant field.
• Minimum 1–2 years of relevant experience in hospital/health sector data entry preferred.
• Experience working with HMIS or DHIS2 will be an advantage.
• Results-driven, ethical and adaptable professional with a strong service and stakeholder focus.
• Strong integrity with the sensitivity to manage confidential information.
• Demonstrates superior organizational skills and the agility to multitask and assume changing strategic responsibilities in a dynamic environment.
• Possesses strong integrity, intellectual humility and demonstrable expertise in navigating ambiguity and constant change.
• Shows resilience, flexibility and perseverance, especially during challenging periods.
• Culturally sensitive, inclusive and respectful of diverse populations, reflecting the global values of the AKDN.
• A deep passion and commitment to AKDN’s purpose, values and ethical framework. Flexibility to work as required to meet AKHS mandates.

AKHS is committed to reducing our impact on climate and the environment and have set ourselves the goal of striving for net-zero carbon operations by 2030. All staff is expected to take part in making this a reality. The Data Entry Operator accompanied with his/her Line Manager is expected to identify and understand which aspects of his/her work have most impact on the environment, and define tasks, work, and personal goals within his/her work plan to reduce these impacts and bring AKHS closer to net zero.

Interested candidates meeting the criteria can apply latest by April 26, 2026